Assess incoming incident and prioritise work according to timescales and processes
Keep accurate and timely records within the incident monitoring system making sure that the end user receives feedback at all times on the progress of faults and changes
Manage workload and relationships over several schools
Able to collaborate with others to achieve high standards of end user satisfaction
Understand the need to adapt your style to suit the end user, communicate in a clear and confident manner
To carry out other reasonable tasks from time to time as directed by the Head of IT
Requirements :
Motivated to work towards an ITIL V3 qualification
School working practices and policies
Data Protection Legislation
A desire to understand how technology works and how it can be used to improve productivity